Support

Current support is a durable, reference-based path for DesignInitiative. Use the relevant product route first, then this workflow when the product cannot resolve the state safely. A submission records the support request; submission does not mean the issue is resolved.

DesignInitiative · MagicSites · CashPlus · DAH ID · Contact

DesignInitiative order / payment support

1. Refresh the approved order status before retrying checkout.
2. If payment is pending, do not submit another payment attempt while canonical evidence reconciles.
3. If Checkout expired, use the same approved order. The server owns replacement-attempt recovery.
4. Never send card numbers, bank credentials, passwords, government IDs, or other sensitive information.

Truth boundary: browser return state is not payment proof. Only canonical payment evidence derived from the signed Stripe webhook can mark the order paid.

DesignInitiative terms boundary

Open or resume a durable support case